Terms of service
Use the service for its purpose and do not post fraudulent job listings. Your CVs and your data stay yours; we hold them to run the product and you can take them away or delete them whenever you like. If you pay us and then cancel, you keep what you paid for until it runs out. If we get something wrong, we would rather fix it than argue about it.
1. The agreement
These terms are the agreement between you and ApplyRole for your use of ApplyRole. By creating an account you accept them. If you are using the service on behalf of an organisation, you confirm you are allowed to accept them for that organisation, and "you" then means both of you.
Our privacy notice forms part of this agreement and describes what we do with personal data. Where the two documents overlap, the privacy notice governs on data protection.
2. Your account
You need an account for most of the product. You are responsible for what happens under it, so keep the password to yourself and tell us at the contact address in the footer if you think somebody else has it. We will help you regain control; we will not ask you for your password, and neither should anybody claiming to be us.
One account is for one person. Employer accounts can have several people on them through team seats, which is the supported way for colleagues to share access — passing one login around is not.
You must be old enough to enter a contract where you live, and at least 16. The service is for finding work and is not designed for children.
3. Your work stays yours
Everything you create here — your CVs, your cover letters, your tracked applications, your notes — belongs to you. We do not claim ownership of any of it.
You give us only the permission we need to run the service for you: to store your content, to display it back to you, to render it into the formats you export, and to send it to an employer when you press apply or to an AI provider when you press an AI button. That permission exists for the purpose of operating the product, it is not exclusive, and it ends when you delete the content.
4. What you may not do here
Do not use ApplyRole to:
- post a job that is not a real job — advance-fee schemes, listings that exist to harvest identity documents, and multi-level marketing dressed up as employment are the three we see most, and any of them ends an account immediately;
- ask an applicant for money, bank details or identity documents as part of applying;
- impersonate somebody else, or represent a company you have no authority to represent;
- scrape, bulk-download or systematically copy listings or candidate data, whether by script, by browser automation or through our API;
- resell access, or use the service to build a competing database of job seekers;
- upload malware, attempt to breach the service's security, or probe other accounts;
- discriminate unlawfully in a listing or in the handling of applications.
We may remove content that breaks these rules and suspend or close accounts that do. Where we can, we will tell you why and give you a chance to put it right — except where the breach is fraud, in which case we will not.
5. Additional terms for employers
If you post listings or receive applications, these apply to you as well.
- Listings from a new employer are read before they publish. The first two go to a moderation queue. It is not a comment on you; it is what keeps the fraud above out of the board, and it is the reason candidates here are willing to attach a CV.
- Pay must be stated. Every listing carries a salary or a range. This is not negotiable on our side.
- Applicant data is for the role applied for. You may use what a candidate sends you to consider them for that job and to contact them about it. You may not add them to a marketing list, sell their details, or pass them to anybody outside your organisation. You are the data controller for what you do with it after you receive it, and your own obligations apply.
- Candidate search, where your plan includes it, is not a mailing list. One message per candidate. Every search is logged with the terms used. Using it for anything other than hiring for a real, open role ends the account.
- Closing a listing does not delete it. Candidates who applied keep the record in their tracker, because deleting it would leave a real person holding a card that points at nothing.
- How you treat applications is measured and shown. Your listings display facts computed from your own pipeline — what share of applications receive a response, and how quickly. The figures come from your own actions, nothing is shown until at least five applications are old enough to judge, and answering quickly earns a badge no one can buy. Salary figures on listings also feed anonymous, aggregated market statistics (medians by role and country) — never attributed to a named company.
6. AI features, and what they are not
The AI features draft and rewrite text, score a CV against a job description and suggest questions. They are useful and they are wrong sometimes. Read what they produce before you send it — a cover letter that names the wrong company because nobody checked is a cost you bear, and no automated score here is a prediction of whether you will get the job.
We do not guarantee any particular output, and AI output is not advice — professional, legal, financial or otherwise. Availability of these features can change if a provider changes their service.
7. Paying, cancelling and refunds
The free plan is free and is not a trial. It has no end date and does not ask for a card. Paid plans are billed in advance, monthly or annually as you choose, through our payment processor.
- Cancelling stops the renewal; it does not cut you off. You keep the plan until the end of the period you have already paid for, and then the account returns to Free with your work intact.
- A failed payment does not end your plan that day. Cards expire and retries usually succeed, so we keep your plan for 14 days while the processor retries, and tell you each time.
- Refunds. Statutory rights come first: where you are a consumer with a right to cancel and a refund under the law where you live, you have it, and nothing here reduces it. Beyond that, if something went wrong or you were charged for something you did not use, write to the contact address in the footer — we would rather refund it than have the argument.
- Price changes apply from your next renewal, never mid-period, and we tell you before they take effect so you can cancel first.
- Prices exclude sales tax and VAT, which are calculated at checkout for where you are and appear on the receipt from our payment processor.
8. Availability and changes
We aim to keep the service running and we do not promise it will never be down. Maintenance happens, hosting fails, and third parties we depend on have their own outages. We do not offer a service level guarantee on any plan.
Features change. We add things, and occasionally we remove something that is not working. If we withdraw something you are actively paying for, we will tell you in advance and you may cancel and receive a pro-rata refund of the unused part.
9. Ending the agreement
You can close your account at any time from your settings, without asking us and without a retention conversation. What that deletes, and the short list of records we are required to keep afterwards, is set out in the privacy notice.
We may suspend or close an account that breaks section 4 or 5, or where we are required to by law. If we close a paid account for a reason that is not your breach, we refund the unused part of what you paid.
10. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected by anything here.
Subject to that: we provide the service with reasonable care and skill, but we are not liable for outcomes we do not control. We do not guarantee that you will find work, that an employer will reply, that a listing is genuine despite our moderation, or that an AI feature will produce something suitable. We are not liable for indirect or consequential loss, or for lost profits or lost opportunities.
Where liability can lawfully be capped, our total liability to you in any twelve month period is limited to the greater of the amount you paid us in that period and one hundred US dollars.
Keep your own copies of anything that matters. Export is free, unlimited and always available, and it is the sensible protection against any failure on our side.
11. Law and disputes
These terms are governed by the law of the jurisdiction in which ApplyRole is established, and its courts have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in, and you may bring proceedings there.
Before either of us goes to court, please write to the contact address in the footer. Most disputes turn out to be a misunderstanding about a charge or a feature, and those are quicker to fix than to litigate.
12. Changes to these terms
We update these terms occasionally. The version number and date at the top change when we do. For a material change we will tell you in advance and ask you to agree again — you will see a page asking you to accept the new version, and declining signs you out rather than deleting anything. Minor corrections take effect when published.